Shipping policy
DISCLAIMER:
Please note that due to the current Covid-19 restrictions shipping time may be extended.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please allow extra time for your order to be processed during holidays and sale seasons.
How long will it take to receive my order?
After processing and leaving the warehouse, items usually take between 5 and 30 days to arrive at their destination, depending on the country of the order.
Additional information:
• Lost in transit: you are eligible for a refund if the package has not arrived within 45 days of purchase.
• Shipping protection: if shipping protection plan has been purchased with the ordered item, the order may be fully refunded if the package has not arrived within 25 days of purchase, stolen or damaged during shipping.
• Cancellation: the order may be cancelled in the first 24 hours after purchase
HeftyBerry is not responsible if the shipping address provided by the customer is incorrect and such orders are non-refundable. However, in most cases, we may be able to send the order again to the correct address you provide.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Contacts:
Email: shop.heftyberry@gmail.com
Phone number: +1(813)666-12-30
Address: 541 Jefferson Ave ste 100, Redwood City CA